Field-Tested ServiceNow Playbooks

Practitioner's guides written from inside the platform

Years of real customer environments, distilled into books that tell you what the documentation can't: what actually works, what quietly fails, and why.

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The Technical Consultant's Edge Book Series

Books in the Series

Each title has its own home. Pick the one that matches the problem on your desk today.

Series Home

The Technical Consultant's Edge

The flagship of the series: the craft of technical consulting on the Now Platform. Positioning, delivery discipline, and the habits that separate trusted advisors from staff augmentation.

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Strategic Portfolio Management

Mastering ServiceNow SPM

A practitioner's guide to Strategic Portfolio Management: demand intake, prioritization, resources, financials, AI, and a technical architect's deployment playbook. Eight years inside the product, distilled into one book.

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Platform Strategy

ServiceNow for Smarter Organizations

How organizations get real value from the Now Platform: adoption that sticks, governance that decides, and the operating models that turn licenses into outcomes.

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MJM

Michael J. Murphy

Michael spent eight years inside ServiceNow supporting the Strategic Portfolio Management product, working across hundreds of customer environments, from first go-lives to enterprise-scale rescues. He now works as a Technical Architect and writes the books he wishes he could have handed to every customer who called.

Every title in this series follows the same rule: process first, platform second, and nothing that hasn't been seen working in the field.